Choosing Civility: the twenty-five rules of considerate conduct by 
The civility solution : what to do when people are rude by 
Is Society Becoming Less Civil? by 
New York Times V. Sullivan: civil rights, libel law, and the free press by 
The Opposite of Hate: a field guide to repairing our humanity by
Television commentator Sally Kohn talks to leading scientists and researchers to investigate the evolutionary and cultural roots of hate, and confronts her own shameful moments and points the way toward change with the hopeful message that we all have the capacity to combat hate
Promoting Civility - A Teaching Challenge by 
Speaking Up: the unintended costs of free speech in public school by 
Treating People Well: the extraordinary power of civility at work and in life by
A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message-- everyone is important and everyone deserves to be treated well.
Understanding Everyday Incivility: why are they so rude? by
...delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they're "just teasing" and we're "too sensitive," coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how "rude" behavior can sometimes be beneficial - and "polite" behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to everyday incivility and strategies for responding effectively and appropriately.
Best American Political Writing 2008 by
See "Political Civility" by David Mamet
The Character of Nations: How Politics Makes and Breaks Prosperity, Family, and Civility by 
Disrespectful Democracy : The Psychology of Political Incivility by 
Violence and Civility : On the Limits of Political Philosophy by
In Violence and Civility, Étienne Balibar boldly confronts the insidious causes of violence, racism, nationalism, and ethnic cleansing worldwide, as well as mass poverty and dispossession. Through a novel synthesis of theory and empirical studies of contemporary violence, the acclaimed thinker pushes past the limits of political philosophy to reconceive war, revolution, sovereignty, and class.Through the pathbreaking thought of Derrida, Balibar builds a topography of cruelty converted into extremism by ideology, juxtaposing its subjective forms (identity delusions, the desire for extermination, and the pursuit of vengeance) and its objective manifestations (capitalist exploitation and an institutional disregard for life). Engaging with Marx, Hegel, Hobbes, Clausewitz, Schmitt, and Luxemburg, Balibar introduces a new, productive understanding of politics as antiviolence and a fresh approach to achieving and sustaining civility. Rooted in the principles of transformation and empowerment, this theory brings hope to a world increasingly divided even as it draws closer together.
Netiquette and Online Ethics by 
This Is Why We Can't Have Nice Things : Mapping the Relationship Between Online Trolling and Mainstream Culture by
Why the troll problem is actually a culture problem: how online trolling fits comfortably within today's media landscape.Internet trolls live to upset as many people as possible, using all the technical and psychological tools at their disposal. They gleefully whip the media into a frenzy over a fake teen drug crisis; they post offensive messages on Facebook memorial pages, traumatizing grief-stricken friends and family; they use unabashedly racist language and images. They take pleasure in ruining a complete stranger's day and find amusement in their victim's anguish. In short, trolling is the obstacle to a kinder, gentler Internet. To quote a famous Internet meme, trolling is why we can't have nice things online. Or at least that's what we have been led to believe. In this provocative book, Whitney Phillips argues that trolling, widely condemned as obscene and deviant, actually fits comfortably within the contemporary media landscape. Trolling may be obscene, but, Phillips argues, it isn't all that deviant. Trolls'actions are born of and fueled by culturally sanctioned impulses—which are just as damaging as the trolls'most disruptive behaviors. Phillips describes, for example, the relationship between trolling and sensationalist corporate media—pointing out that for trolls, exploitation is a leisure activity; for media, it's a business strategy. She shows how trolls, “the grimacing poster children for a socially networked world,” align with social media. And she documents how trolls, in addition to parroting media tropes, also offer a grotesque pantomime of dominant cultural tropes, including gendered notions of dominance and success and an ideology of entitlement. We don't just have a trolling problem, Phillips argues; we have a culture problem. This Is Why We Can't Have Nice Things isn't only about trolls; it's about a culture in which trolls thrive.
Active Listening : Improve Your Ability to Listen and Lead, Second Edition by
Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today’s leaders. In this new edition, we’ve added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today’s world.
Students Speak: are we listening? : starting right in the community college by
With almost half of community college students dropping out before the beginning of their second year, college leaders increasingly are focusing on the "front door" of their institutions. What needs to happen during students' first weeks in college, and even before they arrive, to increase their chances of finishing what they start? Students have important stories to tell about their experiences. Alongside each community college's own quantitative data about student engagement, learning, persistence, and completion, student voices can help point the way toward far better outcomes for many more community college students. On the DVD; that accompanies the book are video clips that bring students' stories to life. Readers can use this 12-minute video to prompt conversation within their own colleges and communities.
Teaching the Core Skills of Listening and Speaking by
Too often, students who fail a grade or a course receive remediation that ends up widening rather than closing achievement gaps. According to veteran classroom teacher and educational consultant Suzy Pepper Rollins, the true answer to supporting struggling students lies in acceleration. In Learning in the Fast Lane, she lays out a plan of action that teachers can use to immediately move underperforming students in the right direction and differentiate instruction for all learners--even those who excel academically. This essential guide identifies eight high-impact, research-based instructional approaches that will help you* Make standards and learning goals explicit to students.* Increase students' vocabulary--a key to their academic success.* Build students' motivation and self-efficacy so that they become active, optimistic participants in class. * Provide rich, timely feedback that enables students to improve when it counts.* Address skill and knowledge gaps within the context of new learning. Students deserve no less than the most effective strategies available. These hands-on, ready-to-implement practices will enable you to provide all students with compelling, rigorous, and engaging learning experiences.
Civility : A Cultural History by
Cut off in traffic? Bumped without apology on the subway? Forced to listen to a profane conversation in a public space? In today's Western societies, many feel that there has been a noticeable and marked decrease in mutual consideration in both public and private settings. Are we less civil now than in the past? Benet Davetian's masterful study Civility: A Cultural History responds to this question through a historical, social, and psychological discussion of the civility practices in three nations - England, France, and the United States. Davetian's rich, multi-dimensional review of civility from 1200 to the present day provides an in-depth analysis of the social and personal psychology of human interaction and charts a new course for the study and understanding of civility and civil society. Civility addresses major topics in public discourse today regarding the ideals and practices of civility and the possibility of a future civility ethic capable of inspiring cooperation across cultural and national boundaries.
Conflict Resolution and the Scholarship of Engagement: Partnerships Transforming Conflict by 
The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict by 
Creating Healthy Workplaces: Stress Reduction, Improved Well-being, and Organizational Effectiveness by 
Esteemed Colleagues: Civility and Deliberation in the U.S. Senate by 
How Civility Works by
Is civility dead? Americans ask this question every election season, but their concern is hardly limited to political campaigns. Doubts about civility regularly arise in just about every aspect of American public life. Rudeness runs rampant. Our news media is saturated with aggressive bluster and vitriol. Our digital platforms teem with trolls and expressions of disrespect. Reflecting these conditions, surveys show that a significant majority of Americans believe we are living in an age of unusual anger and discord. Everywhere we look, there seems to be conflict and hostility, with shared respect and consideration nowhere to be found. In a country that encourages thick skins and speaking one's mind, is civility even possible, let alone desirable? In How Civility Works, Keith J. Bybee elegantly explores the'crisis'in civility, looking closely at how civility intertwines with our long history of boorish behavior and the ongoing quest for pleasant company. Bybee argues that the very features that make civility ineffective and undesirable also point to civility's power and appeal. Can we all get along? If we live by the contradictions on which civility depends, then yes, we can, and yes, we should.
Taking on Diversity: How We Can Move From Anxiety to Respect by 
Fast Facts on Combating Nurse Bullying, Incivility, and Workplace Violence by
Provides a wealth of proven anti-bullying resources for all nursing settingsThis pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement,'Incivility, Bullying, and Workplace Violence'and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully.Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a'bully-proofing'chapter replete with such useful tools as a bullying checklist, a guide to'de-toxifying'the workplace, and an explanation of the ANA Code of Ethics related to bullying.Key Features:Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategiesBased on the hallmark ANA document “Incivility, Bullying, and Workplace ViolenceContains 10 instructive case studies depicting common bullying scenariosProvides a wealth of anti-bullying resources for use in all nursing settingsOffers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls
Encouraging Civility As a Community College Leader by 
Facilitating a Collegial Department in Higher Education: Strategies for Success by Civility is a complex concept. Courtesy to others is only the beginning. To look for articles that address different aspects of civility, try using keywords and subjects such as:
