LibGuides: Civility: DVD, Websites, etc.

DVD

The Art of Listening by Renee Ertl Uses family and workplace situations to teach good listening techniques. Illustrates the surprising value of silence, the need to find something of interest in the person speaking, and the importance of staying out of the speaker's way. Emphasizes the role of body language in listening, and the need to "listen between the words" for feelings. Shows how to improve communication through a series of eye-opening cross-cultural situations and teaches business etiquette by showing how to make and acknowledge introductions, the hidden message of the handshake, cubicle courtesy, and electronic etiquette.
Call Number: DVD BF323.L5A78 2007
Publication Date: 2007
Students speak : are we listening? : starting right in the community college by Kay M. McClenney & Arleen Arnsparger. With almost half of community college students dropping out before the beginning of their second year, college leaders increasingly are focusing on the "front door" of their institutions. What needs to happen during students' first weeks in college, and even before they arrive, to increase their chances of finishing what they start? Students have important stories to tell about their experiences. Alongside each community college's own quantitative data about student engagement, learning, persistence, and completion, student voices can help point the way toward far better outcomes for many more community college students. On the DVD; that accompanies the book are video clips that bring students' stories to life. Readers can use this 12-minute video to prompt conversation within their own colleges and communities.
Call Number: DVD LB3605.M33 2012
Publication Date: 2012

Websites

Civil Discourse in the Classroom
Although this is a curriculum for grades 6-8, it may be useful to adults as well as a basic introduction.
Civility, Engagement, and Online Discourse: A Review of Literature
Published by the Engaging News Project and the National Institute for Civil Discourse
Conscious Style Guide Inclusivity is a core tenant of both personal and professional interactions. For "the latest news, opinions, and guides on conscious language - all in one place," turn to Conscious Style Guide. Launched by award-winning editor Karen Yin in 2015, this site curates articles, guides, and newsletters promoting "inclusive, empowering, and respectful language." These resources are divided into categories such as Ability and Disability, Ethnicity, Race + Nationality, and Gender, Sex + Sexuality. Each section includes articles produced by the Conscious Style Guide team, as well as links to external sources. These resources inform readers on how to make conscientious and inclusive language and style choices. For example, the Ability and Disability section contains information on adapting images on websites to be accessible for screen reader users and avoiding ableist language. The site also produces a monthly newsletter that covers topics relevant to inclusivity and highlights news stories that show thoughtful writing. For example, the April 2020 edition included resources for conscious coverage of COVID-19. Readers can subscribe to this free newsletter by following the instructions on the Newsletter page. Conscious Style Guide is endorsed by several members of the science and journalism communities, including NASA and the Chicago Manual of Style Online.
National Institute for Civil Discourse
Based at the U of Arizona

Streaming Video

America the Rude
Assertiveness: Switch On Series Aimed at helping everyone communicate effectively and assertively, respecting other people’s rights and their own rights, this program is ideal for communication and service skills training, as well as bullying and harassment prevention programs. It can be used for induction, team building, and even management development. It will help those who are not assertive to stand up for themselves and their rights.
Caring: Switch On Series Aimed at service staff, health care professionals, and helpers in a wide range of industries, this program is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counseling training, and management development.
Daniel H. Cohen: For argument's sake Why do we argue? To out-reason our opponents, prove them wrong, and, most of all, to win! Right? Philosopher Daniel H. Cohen shows how our most common form of argument — a war in which one person must win and the other must lose — misses out on the real benefits of engaging in active disagreement.
The Kindness of Strangers: Altruism and Human Nature Dissecting the phenomenon of altruism-as well as its mirror image, the instinct of self-preservation-is perhaps best accomplished with real-world case studies. This program does so as it documents the aftermath of the 2004 Asian tsunami. Following four independent relief workers in the hardest-hit areas of Sri Lanka, the film captures scene after scene in which the most idealistic and pragmatic of aims are vividly juxtaposed. Meanwhile, experts in evolutionary biology, evolutionary psychology, and behavioral science-including Dr. Richard Dawkins, author of The Selfish Gene-illuminate the genetic, psychological, and socioeconomic concepts behind human cooperation and human survival.
Listening Essentials Highlighting the idea that a major part of good communication is good listening, this program enables students to improve their listening skills and absorb valuable information. The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes, putting emotions on hold, avoiding biases and stereotypes, finding a point of interest in a dull but important conversation, and more. Viewable/printable discussion questions are available online. A Coproduction of Films for the Humanities & Sciences and MotionMasters. Part of the series Communication Essentials. (22 minutes)
Political Civility Should Not Be an Oxymoron, with Robert Reich
Respect: Dignity, Autonomy, and Relationships-Ethical Issues in Nursing Focusing on the first provision of the American Nurses Association Code of Ethics, this program presents short scenarios and commentary from health care professionals to illustrate key knowledge points. Viewers are familiarized with the central concept of respect. The video explores the importance of establishing positive relationships with patients, offering practical ways that nurses can show respect and emphasize human dignity in their work. Other vital concepts include factors of diversity, a patient’s right to self-determination, and end-of-life issues. The program clearly describes the nurse’s role in supporting patient autonomy, informed consent, and the practice of extending respect beyond patients to one’s colleagues as well. A part of the series Ethical Issues in Nursing. (18 minutes)
Respect: Switch On Series This program is aimed at helping everyone at all levels to maintain a respectful, non-judgmental attitude. It is ideal for attitudinal, discrimination, and diversity training, bullying and harassment prevention programs, conflict resolution, telephone and service training, and for developing effective communication skills. It can be used for induction, team building, management development and counseling training.
Rude: Where Are Our Manners?
Service: Switch On Series This program aims to develop and maintain positive service attitudes in all staff who provide service to internal or external customers, whether it be face to face, on the phone, or online. It is ideal for developing effective communication and service skills. It can be used for induction, team building, and supervisor training.
TEDtalk: Steven Petrow: 3 Ways to Practice Civility What does it mean to be civil? Journalist Steven Petrow looks for answers in the original meaning of the word, showing why civility shouldn't be dismissed as conversation-stifling political correctness or censorship. Learn three ways we can each work to be more civil -- and start talking about our differences with respect.
TEDtalk: Teresa Bejan: Is Civility a Sham? What exactly is civility, and what does it require? In a talk packed with historical insights, political theorist Teresa Bejan explains how civility has been used as both the foundation of tolerant societies and as a way for political partisans to silence and dismiss opposing views. Bejan suggests that we should instead try for "mere civility": the virtue of being able to disagree fundamentally with others without destroying the possibility of a common life tomorrow. (This talk contains mature language.)
TEDtalk: Zachary R. Wood: Why It's Worth Listening to People You Disagree With We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R. Wood. In an important talk about finding common ground, Wood makes the case that we can build empathy and gain understanding by engaging tactfully and thoughtfully with controversial ideas and unfamiliar perspectives. "Tuning out opposing viewpoints doesn't make them go away," Wood says. "To achieve progress in the face of adversity, we need a genuine commitment to gaining a deeper understanding of humanity."
Working Together: Professionalism 101 Because career success can depend just as much on getting along with colleagues as it does on job knowledge, this program addresses the issues that most frequently come up when working in groups. Through input from human resources reps, viewers learn how to handle conflict, gossip, and office politics; determine the types of information that should and should not be shared with their supervisors; and understand their organization’s chain of command. The video also covers in-office and virtual meetings (where to sit, what to say, conversation protocol), taking time off, ethics, bullying, and harassment; and a group of young professionals shares examples of bad behavior in meetings. A viewable/printable instructor’s guide is available online. A Cambridge Educational/MotionMasters Coproduction. Part of the series Professionalism 101. (25 minutes)

Civility: DVD, Websites, etc.

DVD, Web, Streaming

DVD

Websites

Streaming Video